Privacy Policy (POPIA)
Effective: 15 May 2026
Introduction
We ("we", "our", "us") are committed to protecting your personal information in accordance with the Protection of Personal Information Act, 2013 (POPIA). This privacy policy explains how we collect, use, store, and protect your information.
Information We Collect
Information you provide
- Email address — when you place an order for a report
- Full name — optionally provided during checkout
- Payment information — processed securely by PayFast; we do not store credit card details
Information collected automatically
- Search queries — logged anonymously (query type and length only, no personally identifiable information)
- IP address — for security and fraud prevention
- Usage data — pages visited, browser type, via Google Analytics
How We Use Your Information
- To process and deliver reports you have purchased
- To send you order confirmations and report delivery emails
- To improve our services and user experience
- To detect and prevent fraud
Deeds Registry Data
Property information displayed is sourced from the South African Deeds Registry, a public record maintained by the Department of Justice and Constitutional Development. This information is publicly available under South African law. We present it in an accessible format and do not publish personal information beyond what is available in the public deeds registry.
Data Sharing
We do not sell, trade, or rent your personal information. We share data only with PayFast (payment processing), property data providers (data enrichment), and law enforcement when required by law.
Data Security
We implement appropriate technical and organisational measures to protect your personal information, including encrypted connections (HTTPS), secure database storage, and access controls.
Data Retention
Order and report data is retained for the period required by South African tax and financial regulations (minimum 5 years). Anonymised search logs are retained indefinitely for analytics purposes.
Your Rights Under POPIA
You have the right to access your personal information, request correction or deletion (subject to legal retention requirements), object to processing, and lodge a complaint with the Information Regulator.
Information Regulator
If you are not satisfied with our response, you may lodge a complaint with the Information Regulator (South Africa): inforegulator.org.za
Privacy / POPIA contact
For data-subject requests or privacy queries: privacy [at] electronicdeeds [dot] email